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Red Shield Administration: A Customer-Centric Approach

When Red Shield Administration began its journey and was still a fledgling company, the company’s CEO realized all too clearly that it was working within an industry that does not make the customers its top priority. 

The auto protection plans offered by companies did not provide first-rate solutions to their customers. The level of customer service was poor in general. And companies often made unnecessary delays when it came to the critical matter of claims processing. 

On top of all these, the protection policies often included several restrictive conditions that did not help the cause of the drivers either. 

Then, the founder and CEO of Red Shield Administration decided that the company would take a customer-first approach and try to address all these pain points the best it could. 

Years down the line, the company has kept fast to that resolution, which has also helped Red Shield Administration to earn the distinction of being a premier auto protection company in the US. 

Providing Car Owners with Peace of Mind

Auto repairs are costly affairs, which is why many people continue to drive cars that are already affected by specific electrical or mechanical issues. Many car owners also neglect to service their vehicles at regular intervals.

They know well that these practices are not suitable for their vehicles. For example, neglecting minor issues can lead to significant problems and future car breakdowns. Similarly, failing to service one’s car can lead to several troublesome issues in the future. 

However, the often prohibitive costs of auto repairs and maintenance (especially now when the auto market both globally and in the US is passing through a prolonged period of crisis) make it difficult for drivers to keep up with their vehicles’ proper maintenance requirements. This is why having good auto protection policies from reputed administrators becomes essential. 

A vehicle protection plan ensures that all major and minor repairs for your vehicle will be taken care of by the administrator, and you don’t need to make any untimely (and highly inconvenient) adjustments to your finances if something goes awry with your car. This means you can drive your car with peace of mind and without anxiety about repair costs. 

So, peace of mind while driving your car–and a leading auto administrator like Red Shield Administration offers you just that. The company has many covered component programs (Red Shield Essentials, Red Shield Guard) and an exclusionary or comprehensive coverage program (Red Shield Select). 

In addition, there are two separate plans, Red Shield Motorsport and Red Shield Rec. The former provides coverage for scooters, ATVs, motorcycles, personal watercraft, snowmobiles, etc., while the latter is designed for recreational vehicles. 

One will find different policies within a specific program (for example, the Red Shield Essentials come in three-, six- and nine-month contracts), meaning there is always something that will suit the particular requirements of all car owners.

The customers also have the option to go for several add-ons (identity theft protection, theft insurance for dealerships, tire and wheel coverage, windshield and dent protection, key/remote coverage, etc.) that they can attach to their policy. In addition, under certain conditions, the company also offers customizable plans. 

All this amply demonstrates Red Shield Administration’s absolute commitment to its customers. They want their customers to have a vehicle protection policy that will genuinely help them given their particular requirements (and those of their vehicles). 

The varieties in plans, add-ons, and customization options ensure that customers spend for the stuff they really need and only for that. 

Commitment to Customers

A picture of a Red Shield Administration customer on their phone, preparing to file a claim online.

Easy Online Claims Filing Service

As part of its mission to provide optimum value to its customers, Red Shield Administration has recently introduced an easy-to-file online claims service. 

A normal business day for the company is 5 AM to 5 PM, MST. However, car emergencies can occur at any time of the day. As such, the online claims filing service ensures that the customers can reach out to the company 24 hours a day, seven days a week. 

So, anyone with a claim can file the claim right away without having to wait for the next business day. All they need is to complete the claims submission form and submit it online. Once that is done, there will always be some customer representative on the other side to follow up on the claim and get in touch with the customers.

Red Shield Administrations Added Perks and Benefits

All Red Shield Administration vehicle protection plans include perks like a rental car, towing services, trip interruption coverage, transferrable coverage, nationwide protection, and more. These extra benefits help drive up the actual value of the policy.

For example, if your car breaks down in the middle of a journey and you don’t have a protection plan (or if your vehicle protection plan does not include towing and rental car services), you’ll need to call a towing service first. 

Then, you’ll have to wait for the tow truck to appear at the spot, get the car in an auto repair shop, and further, you’ll be without a means of transportation for the time your car stays at the repair facility (whether it’s a few hours or a couple of days).

So, you can see how much time you will lose and the inconveniencies you’ll have to face without towing service and rental car benefits.

Similarly, nationwide protection means that no matter where you are, there will always be a local nearby body shop to bail you out if and when your car breaks down. 

On the other hand, transferrable coverage increases your car’s resale value. This is because the company allows you to transfer your existing policy over to the new owner of the car once you sell your car off. 

Only a handful of companies and administrators in the vehicle protection industry offer all these different features to their customers, and Red Shield Administration is one of them. The company always looks out for its valued customers and strives to provide the best possible experience to them.

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